hibaj Help Center | Get Support for Games, Payments and More

All systems are running normally — average response time: 3 minutes

What can we help you with?

Choose a topic — find detailed guides and FAQs below

Registration & Login

Account registration, password reset & login issues

Deposit

How to deposit using Mobile Pay, Nagad, and Rocket

Withdraw

How to withdraw your winnings and processing times

Bonuses & Promotions

Claiming bonuses, wagering requirements & offers

Game Issues

Games Not Loading, Freezing, or Connection Issues

Security & Verification

KYC Verification, Account Security & Identity Proof

Mobile App

Guide to Downloading, Installing, and Using the App

Betting Rules

Sports Betting, Live Betting & Casino Rules

New to Hibaj? Here's how to get started

Just a few simple steps to get started — quick and straightforward

Open an Account

Go to the registration page and fill in your name, mobile number, and password. It takes just 2 minutes.

Verify Your Identity

Upload a photo of your National ID or passport. Verification is usually completed within 24 hours.

Make Your First Deposit

Deposit easily with Mobile Pay or Nagad. Minimum deposit is just ৳500.

Claim Your Bonus & Play

Claim your welcome bonus and join your preferred game or betting section.

About the Hibaj Help Center

Why does a good support system matter?

On any platform handling real money online, trust is everything. Whether you're playing from Dhaka, Chittagong, or Mymensingh — if no one responds when something goes wrong, the whole experience falls apart. Hibaj Hibaj gets that. That's why our Help Center is more than just a contact form — it's a full support hub where you can communicate in Bangla, get fast answers, and have your issues genuinely resolved.

On many platforms, support means sending an email in English and waiting days for a reply. HibajNot here. Our live chat team speaks Bangla, understands the nature of your issue, and resolves it as quickly as possible. Most questions are answered within 3 to 5 minutes.

What to do if you have a deposit issue

One of the most common issues for users in Bangladesh is deposits made via mobile banking. Sometimes money is deducted from Mobile Pay or Nagad but doesn't show up in your account. This is usually caused by a network delay or an incorrectly entered transaction ID.

In this case HibajThe recommended steps are: wait 15 minutes first — in most cases the balance updates automatically. If it doesn't, contact live chat with your transaction ID, amount, and time. The support team will verify and manually credit your account right away. The entire process typically takes no more than 30 minutes.

How long does a withdrawal take to arrive?

HibajWithdrawal requests on hibaj are typically processed within 15 minutes to 2 hours. However, KYC verification must be completed before your first withdrawal. Once verified, all subsequent withdrawals are processed faster. Requests made between midnight and 6 AM may take slightly longer due to payment gateway processing schedules.

If your withdrawal is stuck or the status shows "Pending", contact us directly via live chat. Sharing your withdrawal ID or request number helps us resolve the issue faster. HibajHibaj's policy ensures that no legitimate withdrawal request is held for more than 24 hours.

What to do if your account is locked or suspended?

Sometimes, for security reasons, Hibaj The account gets temporarily locked. This usually happens after multiple login attempts from the same IP address, or when unusual activity is detected. There's no need to panic — email support@hibaj.pro or reach out via live chat. Your account will be reactivated once your identity is verified.

However, if a permanent suspension results from repeated rule violations or multiple account creation, appeal options are very limited. So HibajIt is important to comply with the terms and conditions of use.

What should you do if you forget your password?

On the login page, click "Forgot Password." Enter your registered mobile number or email — an OTP will be sent to you. Use the OTP to set a new password. The whole process takes under 2 minutes. If you don't receive the OTP, check your spam folder or wait a few minutes. If the problem continues, contact support.

Having trouble with the mobile app?

HibajThe Android app is available directly from our download page. If it's not on Google Play, that's expected — our APK file is fully safe and verified. If you have trouble installing it, go to your phone's settings and enable "Install from unknown sources". If the app crashes, clear the cache and try again.

IOS users can open hibaj.pro in Safari and HibajYou can use hibaj's mobile site — the performance is nearly identical to the app. There are also plans to release an iOS app in the future.

Not getting your bonus? Check this

The most common reasons for not receiving a bonus are: your account hasn't been verified yet, the minimum deposit requirement hasn't been met, or you've already claimed the same bonus before. HibajEach bonus on hibaj has specific eligibility conditions. Check the Bonus section and read the terms carefully. If you're still having trouble, show your deposit slip in live chat — the team will verify and add the bonus for you.

Contact Us

Reach us through any channel — we're always here

Live Chat

Choose live chat for the fastest resolution. Chat in Bangla and get answers instantly.

Avg. response: 3 minutes

Email Support

For complex issues or document submissions, email us at support@hibaj.pro — we'll get back to you within 24 hours.

Response: within 24 hours

FAQ Section

Find answers to common questions on your own through our detailed FAQ page — quick and easy.

Instant Solutions

Security Notice: The Hibaj support team will never ask for your password, OTP, or full card number. If anyone requests this information, report it immediately.

Support Hours: Live chat is active 24/7. Email support offers the fastest response between 8 AM and 12 AM. For urgent matters, always use live chat.

FAQ

Answers to the most frequently asked questions, all in one place

To open an account at Hibaj, you'll need: an active mobile number, a valid email address, and a national ID or passport. You must be at least 18 years old. Registration is completely free and takes under 2 minutes. KYC verification can be done later, but must be completed before your first withdrawal.

First, wait 15 minutes — in most cases this is caused by network delays and resolves automatically. If the issue persists, contact live chat with your Mobile Pay or Nagad transaction ID, the amount sent, and the time of transfer. The Hibaj support team will verify and credit your account within 30 minutes.

At Hibaj, withdrawal requests are typically processed within 15 minutes to 2 hours. Processing times may vary depending on the payment method and time of request. Your first withdrawal may be delayed if KYC verification hasn't been completed. Requests made late at night (12 AM–6 AM) may take a little longer.

Email support@hibaj.pro with your registered mobile number and national ID details. The Hibaj support team will verify your identity and recover your account within 24 hours, provided the suspension was security-related. Appeals for rule-violation suspensions follow a separate process.

Hibaj does not currently have a native iOS app. However, iPhone and iPad users can visit hibaj.pro in Safari to access a fully mobile-optimized website that works just like an app. Android users can download the APK file from our download page and install it directly.

Hibaj's servers store the data from every game session. If you get disconnected, log back in and re-enter the game — in most cases, the session will resume right where you left off. If a bet was deducted but the game wasn't played, contact live chat with a screenshot and we'll investigate and resolve it.

KYC verification is typically completed within 24 hours, though it may take up to 48 hours during busy periods. Required documents: clear photos of both the front and back of your National ID, plus a selfie showing your face clearly. Blurry images can delay the process, so make sure to take photos in good lighting.

No, the odds that were active at the moment you placed your bet will stand. Once a bet is confirmed on Hibaj, any subsequent odds changes have no effect on that bet. However, if the odds change while your bet is being submitted and the system confirms it at the new odds, you'll receive a notification with the option to accept or cancel.

Still haven't resolved your issue?

Our support team is available 24 hours a day, 7 days a week. Jump into live chat and talk to us directly.

Hibaj Help Center — every question you have, answered right here